Thank you for shopping with TKO Soaps! We take pride in crafting high-quality handmade soaps and ensuring they reach you in the best possible condition.
Processing Time: Orders are typically processed within 3-5 business days. Please note that processing times may vary during peak seasons or sales events.
Shipping Rates & Methods: We offer standard and expedited shipping options within the United States only. Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Time:
Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days
Please note that delivery ties may vary due to carrier delays, weather, or other unforeseen circumstances.
International Shipping: We currently do not offer international shipping.
Order Tracking: Once your order ships, you will receive a confirmation email (if you have provided your email address) with tracking details so you can follow your package’s journey to your doorstep.
Returns and Exchanges: If you are unhappy with your purchase, message me within 3 DAYS OF DELIVERY and let's do our best to come to a resolution. If you wish to return or exchange an item, you will pay any shipping fees that are incurred. I will not accept used items or items on which the safety seal has been broken. If you would like a refund for returned items, your full refund (minus shipping fees) will be given upon receipt of the item, and I will message you to let you know its condition upon arrival. The refund will be issued at that time if there are no problems with the product. I do not give refunds, returns, or exchanges on Custom Orders.
Damaged Item(s): If an item you purchased arrives damaged, send me a photo of the damaged packaging and your purchase item(s) within 3 days of delivery. Upon receiving proof of damage, we can work together to come to a resolution. Replacements, partial refunds, or full refunds will not be discussed without picture proof. Minor damage such as chipping, cracking, denting, or minor crushing may occur during shipment on certain items. These issues do not render the item unusable and will not be eligible for refunds or replacement, although I will consider each circumstance on a case-by-case basis. No returns or exchanges on items that have been used.
After this timeline, I will no longer send replacements or issue refunds. This service is a courtesy and will be considered on a case by case basis. Please message me with any issues before leaving negative feedback to afford me the opportunity to make things right.
***Some variations in the shading of colors and/ or fragrance does occur in handmade small batch soap/bath product making and should be expected. Please allow for this when making your purchase.***
By purchasing, you agree to these terms.